Western Artisan Remnant Policy

 We are pleased to offer a wide selection of remnants for your project. Before visiting our facility to view the remnants in person, we highly recommend checking our website at https://westernartisan.com/slab-cloud/ to help narrow down your search and better prepare for your visit. By utilizing the Min. Length & Min. Width tool, you can filter your options to only those remnants that will work for your project, saving both your time and our staff’s time. 

We kindly ask that you schedule an appointment before coming to view the remnants. We are available Monday through Friday from 8 a.m. to 3 p.m. to assist you. 

Please be aware that remnants are stored in our outdoor slab yard, not in a traditional indoor showroom. This allows us to showcase the full range of available materials. While we are unable to provide small samples from the remnants, you will have the chance to inspect the materials in person. 

The slab yard is exposed to the elements, but umbrellas are available for your comfort. Additionally, some remnants may be on hold for other projects. Our team will be happy to assist in checking availability during your visit. 

If you decide to purchase a remnant, please note that all remnants are sold as-is, and may have minor imperfections or damage. Should a remnant be deemed unusable, we kindly ask that you select another remnant, as we are unable to replace a remnant with a full slab. 

For the safety of your loved ones, we kindly request that you do not bring pets or children to the facility. 

It is Western Artisan’s policy that stone remnants are not returned to the homeowner after countertop installation. There are several reasons for this policy, primarily, for the safety of the homeowner and the liability to Western Artisan. Stone slabs are sold to and handled by trained professionals. Because of the size and weight of the materials, they pose a serious risk to injury if not stored and handled properly.

Additionally, Western Artisan is purchasing the slabs from the dealer in order to complete the countertop project, not the homeowner or contractor. When countertops are purchased from Western Artisan, the customer is paying for the finished product, the installed countertops. (when you purchase cabinets, the cabinet maker is not required to supply the homeowner with the leftover plywood)

At Western Artisan, customer satisfaction is one of our highest priorities. We are always willing to work with a homeowner. Upon request, we can hold a remnant leftover from their project for 30 days. After that, we cannot guarantee that the same remnant will be available, but the homeowner may select any remnant from our yard at no additional charge, so long as we can locate their original job in our system.

 Thank you, and we look forward to helping you find the perfect remnant for your project!