Frequently Asked Questions
Project Process & Timeline
How long does a typical countertop project take?
3-5 days to schedule template, and 7 business day turnaround from template to install. Some projects may take longer based on complexity, and will be communicated every step of the way.
What factors can affect my project timeline?
Several factors can impact timing, including material availability, custom edge profiles, complex layouts, and coordination with other contractors. We communicate any potential delays promptly and work to minimize impact on your overall project schedule.
How do you keep me updated during the project?
Our team maintains regular communication throughout your project, providing updates on fabrication progress and installation scheduling. If any unexpected issues arise, we address them promptly with clear communication about solutions and timeline impact.
Vein Matching & Stone Appearance
Can you perfectly match veins across seams?
While we use advanced technology and expert layout techniques to achieve the best possible vein matching, perfect alignment isn’t always possible. We prioritize vein matching in the most visible areas and show you layout drawings for approval before cutting begins.
What affects vein matching quality?
Several factors can impact vein matching, including slab layout restrictions, unpredictable veining patterns, material thickness variations, and interaction with backsplash materials. These are industry-standard limitations that affect all fabricators.
What should I expect with natural stone variations?
Natural stone materials like granite, marble, and quartzite feature unique characteristics that create their beauty. Color variation, mineral deposits, natural fissures, and pattern irregularities are normal and expected – these are authentic markers of genuine natural stone, not defects.
Fireplace Applications
Can quartz be used for fireplaces?
Engineered quartz can be used in fireplace applications where combustible materials are allowed, such as surrounds and hearths in low-heat applications. However, always consult with your fireplace manufacturer or contractor before determining if quartz is appropriate for your specific design.
What should I know about heat and quartz?
Direct exposure to high heat can damage quartz surfaces. Proper planning and professional guidance are essential for fireplace applications. We work closely with contractors to ensure safe installations with appropriate clearances and heat protection measures.
Structural Support
When do countertops need additional support?
Large overhangs, breakfast bars, kitchen islands, and certain undermount sink configurations may require steel brackets for proper support. Our team identifies these situations during templating and provides appropriate solutions.
How do you determine support requirements?
The type and amount of support often cannot be determined exactly until our technician is on-site for field measurement. Our experienced team provides honest assessment of support requirements and works with your contractor to ensure proper installation.
Care & Maintenance
How do I care for quartz countertops?
Quartz requires minimal maintenance. Clean regularly with mild soap and water, avoid harsh chemicals, and use cutting boards to prevent surface damage. While quartz is stain-resistant, prompt cleanup of spills helps maintain optimal appearance.
What maintenance do natural stone countertops need?
Natural stone countertops require periodic sealing to maintain stain resistance and optimal performance. We provide specific care instructions for your stone type, including recommended sealers and maintenance schedules when we complete your installation.
Do you provide ongoing maintenance support?
Yes, we provide detailed care instructions with every installation and remain available for maintenance questions and support. Our goal is ensuring your stone surfaces maintain their beauty and performance for years to come.
Quality & Warranty
What quality standards do you follow?
Every piece fabricated in our shop meets strict quality standards for dimensional accuracy, surface finish, and edge profile consistency. Our quality control process includes multiple inspection points before installation, and our certified installation team follows industry best practices.
What warranty do you provide?
All fabrication and installation work is backed by our comprehensive warranty. We stand behind our craftsmanship and materials with responsive service and support, giving you confidence in your investment.
What if something goes wrong during the project?
If unexpected issues arise, we address them promptly with clear communication about solutions and any impact on timeline or budget. Our goal is resolving challenges quickly while maintaining quality standards and customer satisfaction.
Working with Western Artisan
Do you work directly with homeowners?
We primarily work through our network of quality dealers, builders, and general contractors who serve retail customers. If you’re a retail customer, we’re happy to connect you with one of our trusted partners in your area who can assist with your project.
What areas do you serve?
We service customers throughout the greater Puget Sound region, from Mt. Vernon down to Chehalis, and across most of the peninsula. Our extensive service area allows us to support projects throughout Western Washington.
How do I get started with my project?
Contact one of our dealer partners or reach out to us directly. We’ll provide a comprehensive quote and guide you through our straightforward process from initial consultation to final installation.
Remnants & Materials
Do you have remnant materials available?
Yes, we maintain a wide selection of remnants with live inventory updated on our website. We recommend checking our online inventory at westernartisan.com/remnants/ before visiting to narrow your search and prepare for your appointment. Use our website’s Min. Length & Min. Width, and other filter tools to filter options that will work for your project.
Can I visit to see remnants in person?
Absolutely! We encourage visits by appointment, Monday through Friday from 8 a.m. to 3 p.m. Remnants are stored in our outdoor slab yard, so weather conditions may affect your experience. For safety reasons, please don’t bring pets or children to the facility.
What should I know about purchasing remnants?
Remnant materials are sold as-is and priced by the square foot. Since remnants are leftover pieces, they may have natural variations, light scratches, discoloration, or other small imperfections
If a sold remnant is deemed unusable due to hidden damage, we cannot replace the remnant with a full slab of the same color, and the customer will need to re-select another remnant from our available inventory instead.